Trading Terms for WoodenDay
WoodenDay accepts online payments with Visa / Dankort, Mastercard, Mobilepay Online, ViaBill.
Payment will only be deducted from your account when the physical item is shipped or the virtual product is created unless otherwise agreed or stated in your order.
All amounts on the website include VAT.
The website uses the following currencies for pricing:
Denmark – Kroner (DKK)
WoodenDay uses a secure payment server that encrypts all information with SSL protocol which means your data is secure and cannot be read by other outsiders.
WoodenDay’s own website also uses encryption with SSL protocol.
The delivery time for your order is 1-3 working days, Order item max 14 days (reservations are made for public holidays).
WoodenDay ships goods with the following: PostNord – Private
Shipping is calculated based on weight.
You will be able to choose between having the package sent “without delivery” or “with delivery”.
You will always receive a track and trace no. so you can track your package, from our warehouse and home to you.
Right of withdrawal
There is a 14-day full right of return on items purchased on the website unless otherwise agreed or stated in your order.
The 14 day period starts on the day the order is delivered.
You will bear any return costs yourself.
Requests for cancellation must be notified to us no later than 14 after delivery and be received by us no later than 14 days after we have been informed of your use of the right of withdrawal.
Requests for the use of the right of withdrawal must be sent by e-mail firstname.lastname@example.org. The notice must clearly state your wish to exercise the right of withdrawal.
The condition of the item upon return
You are liable for the deterioration of the value of the product, which is due to handling other than what is necessary to determine the nature, properties and function of the product. This means that you must try the item in the same way as if you were shopping in a physical store.
If the item has been tested in addition to what is described above, it is considered used and of impaired value. This means that if you cancel the purchase, you will receive a small part or none of the purchase amount back. It is up to WoodenDay to assess the condition of the item.
Right of complaint
There is a 2-year right to make a complaint about products in accordance with the Danish Sales Act. The right of complaint applies to defects in material and workmanship.
Complaint regarding. Defective situation must be reported to WoodenDay within a reasonable time after receipt. Here, max. two months as a reasonable time, unless otherwise agreed. We refund reasonable shipping costs.
The complaint is dropped due to incorrect or unusual operation of the product.
WoodenDay covers the return costs to a reasonable extent.
Upon return, contact the company:
Complaints are not received if these have been sent on COD.
We do not resell personal information and do not pass on your personal information to others, they are only registered in our customer directory. You can have your information deleted at any time.
In order for you to enter into an agreement with WoodenDay, we need the following information:
- Phone number
- Email address
We register your personal information for the purpose of being able to deliver the item to you.
The personal information is registered with WoodenDay and stored for up to five years, after which the information is deleted.
When personal information is collected via our website, we ensure that it is always done by giving your express consent, so that you are informed of exactly what information is collected and why.
The Director and staff of WoodenDay have access to the information recorded about you.
The data manager at WoodenDay is:
We do not store and transmit customer information encrypted.
As registered with WoodenDay, you always have the right to object to the registration. You also have the right to insight into what information is registered about you. You have these rights according to the Personal Data Act and inquiries in connection with this are directed to email@example.com.
At www.woodenday.dk, cookies are used for the purpose of optimizing the website and its functionality, and thus making the visit as easy as possible for you.
You can delete cookies from your computer at any time, depending on your browser.
We use a log statistic on www.woodenday.dk, which means that a statistics system collects information that can give a statistical picture of how many visitors we have, where they come from and where on the website it is left, etc.
The log statistics are used only for the purpose of optimizing WoodenDay’s website.
Opportunities for appeal
Complaints about products can be sent to:
The Danish Competition and Consumer Authority
Carl Jacobsens Vej 35
For EU citizens outside the EU, complaints must be sent via the EU Commission’s online complaint platform.
In the event of a complaint, our email address must be stated: firstname.lastname@example.org and the website you bought the item on.